This Shipping Policy explains how orders delivered within the United Kingdom are handled, including delivery coverage, costs, processing timelines, and logistics-related responsibilities. Please review the information below before placing an order.
At present, delivery services are available within the United Kingdom only. Orders placed with delivery addresses outside the UK are not supported.
Eligible delivery areas include the full territory of the United Kingdom, such as England, Scotland, Wales, and Northern Ireland.
Addresses located in remote or less accessible regions (for example, certain highland or island areas) may require additional transit steps, which can affect delivery flow, though they remain within the supported delivery scope.
The total amount displayed at checkout reflects all standard charges associated with the order. This includes the product price, applicable shipping fees, import duties, and UK Value Added Tax (VAT at 20%).
Orders shipped to the UK are handled under a Delivered Duty Paid (DDP) arrangement. Under this method, customs-related charges and VAT are accounted for in advance, meaning additional payments are generally not required at the point of delivery.
Shipping cost structure is applied based on the order value:
Orders with a total value between £0.01 and £39.99 are subject to a flat shipping fee of £9.99
Orders with a total value of £40 or more are displayed with no shipping charge at checkout
All applicable costs are shown clearly before payment is completed.
Order handling follows standard operating hours of 09:00–18:00 (CET).
Orders placed within this time window typically begin processing on the same calendar day. Orders submitted after this period are handled from the next available working day.
Where weekends or public holidays apply, processing timelines shift accordingly to the next business day.
Once confirmed, orders usually require 1–3 working days for preparation. This stage may include order verification, item inspection, packaging, and handover to the selected logistics provider.
After dispatch, delivery to UK addresses generally takes approximately 6–10 working days.
This timeframe is indicative and may vary depending on logistics routing, customs procedures, or external transport conditions.
Deliveries are arranged using established international carriers such as DHL, UPS, or FedEx, depending on destination and operational considerations.
The specific carrier used for an order may vary and is determined at the time of shipment.
Once an order has been dispatched, a notification email is typically issued containing relevant order details, such as the order reference and shipping information.
Order status can also be checked via the Order Tracking section on the website. By entering the email address or phone number used at checkout together with the corresponding order number, current tracking updates can be viewed.
To support smooth delivery, customers are encouraged to provide accurate and complete address details at checkout.
If signature confirmation is required, please ensure availability at the delivery address.
In cases where external packaging shows visible damage upon arrival, retaining photographic evidence may help facilitate further review.
Where a carrier records delivery to a designated safe location, the shipment is generally marked as completed.
Loss or damage during transit
If an order arrives with significant damage or appears to be missing, relevant information may be requested within a reasonable period to support further assistance.
Changes after dispatch
Once an order has entered the shipping process, amendments or cancellations are usually not feasible.
Accuracy of delivery details
Responsibility for providing correct and complete delivery information rests with the purchaser. Issues arising from inaccurate details may affect delivery outcomes.
External and uncontrollable events
Delays resulting from customs inspections, weather conditions, transportation disruptions, or similar factors fall outside direct operational control.
For questions related to delivery, charges, or order status, assistance is available through the following channel:
Email: assistme@casanovafurn.com
Phone:+1(779)202-8806
Address: 708 BARTON CREEK DR,HEWITT,TX,76643,US
Business Hours:Monday to Friday 09:00–12:30 14:00–18:00 (GMT)
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