Returns Refund Policy

This Returns  Refund Policy explains how returns, refunds, and related requests are handled for orders delivered within the United Kingdom. Please read the sections below carefully before submitting a request.

1. Scope of This Policy

Customers may request a return or exchange within 35 days from the date of delivery. Requests submitted after this period may not be accepted unless required by applicable law.

2. Conditions for Returns and Exchanges

A return or exchange may be approved under the following circumstances:

• The product has visible external damage or defects

• The product has a quality or manufacturing issue

• The item has an unusual odor or shows significant color discrepancy

• The received item does not match the product description or order

• No-reason returns or exchanges, provided the product is unused and in resalable condition

All items must be returned in their original condition unless the issue is related to defects or damage.

3. Return Process

To initiate a return, please follow these steps:

1. Contact us by email or phone and provide your order number, proof of payment, reason for return, and relevant photos or videos.

2. Our customer service team will review your request promptly. If approved, you will be notified and provided with the return address.

3. Ship the item back to the designated return address and wait for confirmation of receipt.

4. Once we receive and inspect the item, and if it meets the stated conditions, we will proceed with the refund.

For more details regarding refunds, please refer to our Refund Policy.

4. Exchange Process

If you prefer an exchange instead of a refund:

1. Contact us with your order details, payment confirmation, exchange reason, and supporting photos or videos if applicable.

2. After approval, you will receive instructions and the return address.

3. Send the original item back to us for inspection.

4. Upon successful inspection, a replacement item will be shipped within 1–3 business days.

Shipping timeframes may vary. Please refer to our Shipping Policy for more information.

5. Refund Method

Approved refunds will be issued to the original payment card used at checkout (Visa or MasterCard).
Depending on your bank’s processing time, refunds are usually completed within 3–5 business days.
If the refund is not received within this period, please contact us for assistance.

6. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or not matching the original order, please notify support within a reasonable period after delivery.

Providing clear photos and order details helps speed up the review process.
Where appropriate, available resolutions may include a refund, replacement, or alternative solution, depending on the situation.

7. Return Shipping Responsibility

Return shipping responsibility depends on the reason for the return:

• If the return is due to damage, defect, or an incorrect item, return shipping may be arranged accordingly

• For discretionary returns (such as change of mind), return shipping costs may apply

Any applicable arrangements will be communicated during the return process.

8. Late or Missing Refunds

If a refund confirmation has been issued but the funds are not yet visible, please allow time for your payment provider to complete processing.

If the issue persists, contacting your bank or card issuer may be helpful before reaching out for further assistance.

9. Policy Updates

This Returns  Refund Policy may be updated periodically to reflect operational or regulatory changes.
The version displayed on the website at the time of purchase applies to that order.

10. Contact Information

For questions related to returns or refunds, support is available through:

Email: assistme@casanovafurn.com

Phone:+1(779)202-8806

Address: 708 BARTON CREEK DR,HEWITT,TX,76643,US

Business Hours:Monday to Friday  09:00–12:30   14:00–18:00 (GMT)