We offer refunds only after a request has been reviewed and approved. A refund may be granted under the following circumstances:
Your order cancellation request has been successfully approved before processing or shipment.
Your return and refund request has been reviewed and accepted in accordance with our Return Policy.
All refund requests must meet the applicable conditions outlined in our related policies.
All approved refunds will be issued to the original payment card used at checkout, including Visa or MasterCard.
Once processed, the refund is submitted to your card issuer. Depending on the processing speed of your bank, funds are typically credited within 3–5 business days.
If the refund does not appear within this timeframe, please contact us so we can assist further.
In rare cases, refunds may be delayed due to factors outside our control, such as bank verification procedures or payment system issues. If any abnormal situation occurs during the refund process, our support team will actively assist you and provide updates until the matter is resolved.
We are responsible for processing refunds accurately and promptly once all conditions are met. However, we are not liable for delays caused by third-party financial institutions or incorrect payment information provided by the customer.
We reserve the right to update or modify this Refund Policy when necessary to comply with legal requirements or improve our services. Any changes will be published on our website and will apply to future orders.
If you have questions regarding refunds or need assistance with your request, please contact us using the details below:
Email: assistme@casanovafurn.com
Phone: +1 (779) 202-8806
Address: 708 BARTON CREEK DR, HEWITT, TX, 76643, US
Business Hours:
Monday to Friday, 09:00–12:30 and 14:00–18:00 (GMT)
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