Order Cancellation Policy

This Order Cancellation Policy explains how and when an order may be cancelled, including applicable timeframes and conditions. It applies to orders placed for delivery within the United Kingdom.

Nothing in this policy affects statutory rights available under UK consumer protection laws.

1. Order Cancellation Conditions

We understand that sometimes plans change. You may request to cancel your order under the following conditions:

• Orders that have not been shipped and are within 48 hours of placement may be cancelled directly upon approval.

• Orders that have been placed for more than 48 hours or have already been shipped cannot be cancelled. In this case, you may wait until the item is delivered and then request a return in accordance with our Return and Exchange Policy.

Cancellation requests must be submitted within the applicable timeframe. Once an order has entered the shipping process, cancellation is no longer possible.

2. How to Request a Cancellation

To cancel an eligible order, please follow these steps:

1. Contact our customer service team via email or phone and provide your order number, payment confirmation, and relevant details.

2. Our team will review your request promptly. If the cancellation is approved, we will confirm the outcome and arrange the refund accordingly.

We aim to process cancellation requests as quickly as possible during business hours.

3. Refund for Cancelled Orders

If your cancellation request is approved:

• The refund will be issued to the original payment card used at checkout (Visa or MasterCard).

• Refund processing typically takes 3–5 business days, depending on your bank’s procedures.

• If the refund is not received within the expected timeframe, please contact us for assistance.

For additional refund details, please refer to our Refund Policy.

4. Important Notes

• Cancellation requests submitted after shipment cannot be processed as cancellations.

• We are not responsible for delays caused by banking institutions or incorrect payment information provided by the customer.

• We reserve the right to refuse cancellation requests that do not meet the stated conditions.

6. Accurate Order Information

Providing accurate contact and order details when submitting a cancellation request helps avoid delays.
Requests with incomplete or incorrect information may require additional clarification.

7. Changes to This Policy

This Order Cancellation Policy may be updated periodically to reflect legal or operational changes.
The version available on the website at the time the order is placed applies to that order.

8. Contact Information

For questions or requests related to order cancellation, please contact:

Email: assistme@casanovafurn.com

Phone:+1(779)202-8806

Address: 708 BARTON CREEK DR,HEWITT,TX,76643,US

Business Hours:Monday to Friday  09:00–12:30   14:00–18:00 (GMT)